GRIZZ Protector – Guaranteed Easy Installation

1. Guarantor
The guarantor is smartSPOT Sp. z oo Sp. K. with its registered office in Warsaw (04 - 247) at 59 Chełmżyńska Street, registered in the Register of Entrepreneurs under number 0000935013, NIP: 9522222709, e-mail: info@grizzprotector.com.

 

2. Geographical and temporal scope of the guarantee
a) The warranty period is 14 days and is calculated from the date of dispatch of the order to the customer,
b) The guarantee is only valid with proof of purchase (tax receipt or VAT invoice).

3. Subject of the guarantee
a) The guarantee includes the possibility of a refund in case of dissatisfaction with the result of self-installation of GRIZZ brand safety films or glass,
b) The prerequisite for claiming the guarantee is:
● Installation of the product according to the manufacturer's instructions,
● Any GRIZZ brand protective films or glass must remain attached to the surface. Their premature removal will preclude the possibility of processing the application.

4. Exclusion of liability
The warranty does not cover cases where the product was not installed according to the instructions or where the sticker was removed prior to the claim.

5. Warranty notification procedure
a) To benefit from the guarantee, the customer is obliged to submit a request:
● via the contact form: https://grizzprotector.de/pages/contact,
● or send an email to: info@grizzprotector.com,
b) The application must contain:
● a detailed description of the problem,
● a photo showing the protective film or glass in place,
c) Upon receiving the information from the Guarantor about the positive processing of the claim, the Customer is obliged to submit to bok@smartspot.com.pl photos showing the removed and cut product (protective film or glass) to which the claim referred, as confirmation of the permanent removal of the product.

6. Obligations of the Guarantor
a) The guarantor shall process the application within 7 working days of receipt,
b) If the claim is successful, the customer will receive a refund within 7 working days, starting from the day the customer provides a photo showing the cropped product for which the claim was made.

7. Final provisions
a) For matters not covered by this guarantee, the provisions of Polish law shall apply, taking into account the consumer protection regulations in force in the buyer's country,
b) the guarantee does not limit the consumer’s statutory rights under national law on consumer sales,
c) Valid from the date of entry into force 16.04.2025.