Terms of service

General terms and conditions
The following Terms and Conditions (Terms) apply to all purchase orders in our online
shop available at grizzprotector.com, operated by smartSPOT Sp. z o.o. Sp. K., based
in: Chełmżynska 59, Warszawa 04-247, Poland, NIP (tax identification number):
9522222709, REGON (statistical identification number): 520539417.
Share capital: 5 000 pln. Our company is registered in the National Court Register of
Entrepreneurs kept by Sąd rejonowy dla m.st. Warszawy w Warszawie, XIV Wydział
gospodarczy krajowego rejestru sądowego under KRS number 0000935013.
1. Scope
Our terms apply to all orders placed via our online shop.
These Terms also apply to businesses for future commercial relations without the need
for any formal expression thereof. Unless expressly approved by us to the contrary, we
cannot accept the contractual validity of any conflicting or complementary general
terms and conditions used by any business.
2. Contractual partner, formation of contract, options for corrections
The contract is concluded with smartSPOT Sp. z o.o. Sp. K..
By placing the products in the online shop, we make a binding offer on our part to
enter into a contract regarding those items. You may place our products in the
shopping basket without obligation and amend your entries at any time prior to
submitting your binding order by using the correction facilities that are provided for
this purpose and explained during the ordering process. The contract is formed by
clicking on the order button which indicates your acceptance of our offer concerning
the goods contained in the shopping basket. Once you have sent your order you will
immediately receive a confirmation via e-mail.
3. Contract language, saving of the contract text
The language(s) available for concluding the contract: English
The text of the contract will not be saved by us.
4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are
explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
We do not deliver to a parcel locker.
5. Payment
The following payment methods are basically available in our online shop.
Credit Card
With the submission of the order, you provide your credit card details. After your
identification as the legal cardholder, the payment transaction is automatically carried
out and charged to your card.
PayPal
During the ordering process you will be forwarded to PayPal's website. To pay the
invoice amount via PayPal, you must be registered there or register first, identify
yourself with your access data and confirm the payment instructions to us. After
submitting your order in the shop we instruct PayPal to initiate the payment
transaction. Directly afterwards, the payment transaction is carried out automatically
by PayPal. You will receive additional information during the ordering process.
Google Pay
In order to pay the invoice amount via Google Pay, you have to be registered with the
service provider Google, must have activated the Google Pay function, identify
yourself with your access data and confirm the payment order. The payment
transaction will be carried out directly after submission of your order. Further
information can be found during the ordering process.
Apple Pay
In order to pay the invoice amount via Apple Pay, you have to use the „Safari“
browser, be registered with the service provider Apple, must have activated the Apple
Pay function, identify yourself with your access data and confirm the payment order.
The payment transaction will be carried out directly after submitting your order.
Further information can be found during the ordering process.
Skrill
In order to pay the invoice amount via the Skrill service of the payment service
provider Paysafe Payment Solutions Limited, Kilmore House, Spencer Dock, Dublin 1,
D01 YE64 Ireland ("Skrill"), you must be registered with Skrill, legitimise yourself with
your access data and confirm the payment instruction. The payment transaction will
be processed by Skrill immediately after placing the order. You will receive further
instructions in the ordering process.
6. Right to cancel
You are entitled to the statutory right to cancel, as described in the instructions on the
right to cancel.
7. Damage during delivery
For consumer the following applies: If the goods are delivered with obvious damage
caused during delivery, please report the defect to the carrier and notify us without
delay. Failure to make a complaint or to make contact does not in any way affect your
legal rights or the enforcement of such rights, notably your warranty rights. However,
in doing so you help us to assert our own claims against the carrier or transport
insurer.
8. Warranty and guarantees
For consumers the following applies: statutory rights shall apply with respect to liability
for defects. For consumers, statutory warranty rights governed by the law of the
country where the consumer has his habitual residence apply. We are under a legal
duty to supply products that are in conformity with this contract. Complaints can be
submitted by:

• e-mail: info@grizzprotector.com
• post: smartSPOT Sp. z o.o. Sp. K., Chełmżyńska 59, 04-247 Warszawa, Polska

When you exercise your warranty rights and we deem it necessary to receive the
goods back in order to examine your complaint, you must send back the goods at our
cost to the address given above. If, because of the kind of the thing or the manner of
its assembly, it would be excessively difficult for the buyer to deliver the thing, the
buyer shall be obliged to render the thing available for the seller at the place at which
the thing is located.
Applicable to businesses: our liability under statutory warranty for defects is excluded
due to 558 § 2 of Kodeks Cywilny (Polish Civil Code). Exclusion or limitation of liability
under statutory warranty for defects is ineffective if the seller has deceitfully
concealed a defect from the buyer.
Applies for both consumers and businesses: for some products additional guarantees
may apply; information about any additional guarantees (e.g. producer guarantee) and
their precise conditions can be found next to the product or on distinct information
pages in the online shop, if applicable.
Customer service: Our customer service is available for queries, complaints and claims
on working days from 8 a.m. to 4 p.m. via email at info@grizzprotectordomain.com
9. Liability
We shall in any case be liable without limitation for claims due to damages that have
been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct
damages at the time of contract conclusion.
10. Online dispute resolution
We are ready to participate in extra-judicial dispute settlement proceedings before a
consumer dispute resolution body. The competent body in this matter is: Provincial
Inspectorate of the Trade Inspection in Warsaw, Henryka Sienkiewicz 3, 00-015
Warszawa, Polska, wiih.org.pl.
Furthermore, the European Commission provides a platform for online dispute
resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
11. Final provisions
For businesses Polish law applies; the provisions of the UN Convention on Contracts of
the International Sale of Goods are excluded.
For businesses, public-law legal entity or special public-law fund, the exclusive legal
jurisdiction for all disputes from contractual relationships between us and you is our
registered office.