Terms of service

General terms and conditions

  1. Scope
    2. Contractual partner, formation of contract, options for corrections
    3. Contract language, saving of the contract text
    4. Delivery conditions
    5. Payment
    6. Right to cancel
    7. Damage during delivery
    8. Warranty and guarantees
    9. Liability
    10. Online dispute resolution
    11. Final provisions

The following Terms and Conditions (Terms) apply to all purchase orders in our online shop available at www.grizzprotector.com, operated by smartSPOT Sp. z o.o. Sp. K., based in: Chełmżyńska 59, Warsaw 04-247, Poland, NIP (tax identification number): 9522222709, REGON (statistical identification number): 520539417.

Share capital: 5000. Our company is registered in the National Court Register of Entrepreneurs kept by National Court Register under KRS number 0000935013.

  1. Scope

Our terms apply to all orders placed via our online shop.

These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

  1. Contractual partner, formation of contract, options for corrections

The contract is concluded with smartSPOT Sp. z o.o. Sp. K..

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

  1. Contract language, saving of the contract text

The language(s) available for concluding the contract: German, English, Dutch, Spanish, Polish

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. You may also view the text of the contract in our customer login area.

  1. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible.

We do not deliver to a parcel locker.

  1. Payment

The following payment methods are basically available in our online shop.

PayPal
During the ordering process you will be forwarded to PayPal's website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Skrill
In order to pay the invoice amount via the Skrill service of the payment service provider Paysafe Payment Solutions Limited, Kilmore House, Spencer Dock, Dublin 1, D01 YE64 Ireland ("Skrill"), you must be registered with Skrill, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by Skrill immediately after placing the order. You will receive further instructions in the ordering process.

Shopify payments
Shopify Inc. 151 O'Connor Street Ground floor Ottawa, ON K2P 2L8 Kanada - Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay i Shop Pay

  1. Right to cancel

You are entitled to the statutory right to cancel, as described in the instructions on the right to cancel.

  1. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

  1. Warranty and guarantees

For consumers the following applies: statutory rights shall apply with respect to liability for defects. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. We are under a legal duty to supply products that are in conformity with this contract. Complaints can be submitted by:

  • e-mail: info@grizzprotector.com.pl
  • post: smartSPOT Sp. z o.o. Sp. K., Chełmżyńska 59, 04-247 Warszawa, Polska

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. If, because of the kind of the thing or the manner of its assembly, it would be excessively difficult for the buyer to deliver the thing, the buyer shall be obliged to render the thing available for the seller at the place at which the thing is located.

Applicable to businesses: our liability under statutory warranty for defects is excluded due to 558 § 2 of Kodeks Cywilny (Polish Civil Code). Exclusion or limitation of liability under statutory warranty for defects is ineffective if the seller has deceitfully concealed a defect from the buyer.

Applies for both consumers and businesses: for some products additional guarantees may apply; information about any additional guarantees (e.g. producer guarantee) and their precise conditions can be found next to the product or on distinct information pages in the online shop, if applicable.

Customer service: pn.-pt. 8-18 by telephone, sb. 10-13 mail/messenger/whatsapp

  1. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

  1. Online dispute resolution

We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Provincial Inspectorate of Trade Inspection, Henryka Sienkiewicza 3, 00-015 Warsaw, Poland, wiih.org.pl.

Furthermore, the European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

  1. Final provisions

For businesses Polish law applies; the provisions of the UN Convention on Contracts of the International Sale of Goods are excluded.

For businesses, public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.